Frequently Asked Questions
If you are a customer in need of support please look through the FAQ's for an answer to your question.
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Shipping and Delivery Policy
SHIPPING & DELIVERY
- Shipping
- Shipping Time
- Shipping Fees
- Merchandise Grouping
- Delivery Delays
- Signature High Value Orders
- Shipping Restrictions
- Availability
- Tracking
- Undelivered or Wrong Address Packages
- International Orders
Kidseyewear.com ships orders daily Monday to Friday except for major holidays.
We ship to all addresses within the U.S. including P.O. Box, APO AE, Alaska, Hawaii, and Puerto Rico.
International orders are also accepted as on the listing details page displaying the list of countries we ship to with the shipping fee details.
Every product listed on Kidseyewear.com will display the shipping rates set by us. Note that some items cannot be combined.
Most orders placed by the cutoff time are processed and shipped the same day. In some cases, an order will require additional handling time and can take up to 48 hrs to process.
Rapid and Express orders are received by the cutoff time with a verified payment are processed the same day in assurance to deliver by the promised date.We use all the major mail carriers including FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
On occasion, there may be an unexpected delay on your order. We will notify you via email of the delay of your order and the approximate ship date.
If you have placed an order in a standard ground shipping service, and require an upgrade to a faster shipping service. You may contact us to upgrade your shipping option if possible and there may be a difference in shipping fees. To upgrade your shipping service please call: 1-833-KIDSEYE (1-833-543-7393)
For shipping fees and details. Select the shipping tab on the item details page where you can find the shipping time and shipping fees.
In order to keep the shipping cost down. We will try to consolidate your order in the minimum number of shipments possible.
In some cases, you may receive more shipments than expected to receive your order. We will never charge you for more shipping than the original amount paid for your order
Note that items listed as Not Yet Released or Back Ordered can delay orders that are or may be combined with other items in stock.
Possible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
The recommended actions are:
- Track your package and confirm the estimated delivery date.
- Confirm the shipping address you provided in your order.
- Track your order with the shipping carrier for any delays.
- Check your order status that it was verified payment.
- Wait 48 hours to allow for unexpected delays.
In some cases including address delivery or due to high-value orders, we may request signature confirmation upon delivery of your order.
Due to some restrictions on specific products, we may not be able to ship certain items to some destinations. Each items has its shipping rate and shipping destination available.
Most items offered by for sale on Kidseyewear.com are available for immediate shipping. On occasions, a product may be oversold or no longer available. We will notify you via email and your card will not be charged.
Upon shipping of an item, we will send you an email with your order details confirming the shipped item, shipping carrier, and tracking number. Upon receipt of your tracking number and the shipping carrier please check with the shipping carrier's website to track your order.
Undelivered or Wrong Address Packages
Occasionally packages may be returned to us for an undelivered or bad address. In this case, we will issue a full refund ( including shipping ) and the order will not be re-shipped.
For the shipping rates and charges check the shipping rates listed on the Shipping Options and details section in each listing.
We use all the major mail carriers to ship orders including DHL, FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
For international orders that are shipped to countries outside the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country. Please be aware that all countries have different procedures and fees for incoming packages. The import fees and charges are payable to your local appropriate authorities of the destination country. We have no control over customs duty charges and applicable fees. These fees are the responsibility of the buyer.
Orders refused and not accepted due to duty charges will be refunded upon receipt minus all return charges and any applicable fees.
In some cases including address delivery or due to high-value orders, we may request signature confirmation upon delivery of your order.
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Shipping fee charges.
Every item being sold or offered on Eyespecs has the shipping fees charges that Eyespecs or it's merchants are charging. Most items are available to combine shipping. Shipping fees are charged by Item(s) or by Weight (for example)
Fixed Rate Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Additional Item = The additional item fee will be added for each additional item you buy from the seller in the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If an items is offered and the shipping charge is a Base $4.95 + Additional Item at $1.95 and you buy 4 item your total would be $4.95 + $1.95 + $1.95 + $1.95 = $10.80
If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(this shipping fees are for combine shipping items only from the same seller and the same shipping class.)
"" Please note that the final price in your shopping cart prior to making a payment is your final grand total. Eyespecs does not keep or save any credit card information. ""
Per Pound Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Weight = If there is a fee in the + Weight row the fee will be added to your base charge and every additional item you add to your cart you will pay the + Weight charge only within the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If you see an item you want and the Base is $4.95 + Weight $6.50 your total order for that one item is $11.45.
To purchase multiple items and combine shipping. If the Base is $4.95 + Weight $6.50 and you buy two items your total will be $4.95 + $6.50 + $6.50 = $17.95 each additional item you add the Base charge will not be added to the checkout total and only the + Weight fee will be added.
If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(this shipping fees are for combine shipping items only from the same seller and the same shipping class.)
"" Please note that the final price in your shopping cart prior to making a payment is your final grand total. Eyespecs does not keep or save any credit card information. ""
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